Returns & Refunds.

1. Eligibility for Returns

Because our products are research materials, returns are subject to specific conditions designed to protect product integrity and the safety of our customers and research teams.

A return may be considered when the product is unopened, unused, and remains in its original packaging and condition.

Return requests should be submitted within 14 days of delivery.

2. Unopened Products

Unopened products that remain in their original condition may be eligible for return within the applicable 14-day period.

Approved returns are generally issued as store credit rather than a cash refund.

Products that have been opened, used, altered, contaminated, or otherwise compromised may not qualify for return.

3. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect product, please contact our support team as soon as possible.

Please provide your order number and a clear description of the issue. Photographs may be requested so that we can properly document and investigate the shipment.

After reviewing the circumstances, we may provide an appropriate replacement, store credit, or other resolution.

4. Products That Cannot Be Returned

For product integrity and quality-control reasons, we generally cannot accept returns of products that:

• Have been opened or used.
• Are missing original packaging or labeling.
• Have been altered, contaminated, or damaged after delivery.
• Are returned outside the applicable return period.
• Cannot reasonably be verified as having been supplied by Mile High Compounds.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because paid orders may be processed and dispatched promptly, cancellation requests cannot be guaranteed once an order has entered fulfillment or has been shipped.

Orders that have already shipped are subject to the return requirements described in this policy.

6. Store Credit

Where a return is approved, store credit may be issued for the eligible product value.

Store credit can be applied toward a future eligible purchase through Mile High Compounds. Any applicable shipping charges are handled separately and are not automatically included in the value of store credit.

7. Shipping Costs

Original shipping charges are generally non-refundable unless the issue resulted from an error on our part or another circumstance specifically approved by our support team.

Customers requesting an approved return may be responsible for return shipping costs unless otherwise agreed in writing.

8. Refund Review Process

All refund and return requests are reviewed individually. Submitting a request does not automatically mean that the return or refund will be approved.

Once we receive the required information, our team will review the order and communicate the available resolution.

9. Payment Processing

Where a monetary refund is specifically approved, the refund will generally be returned through the original payment method where technically and operationally possible.

Processing times can vary depending on the payment provider, bank, or financial institution involved.

10. How to Request a Return

To request a return or report an issue with an order, email our support team with the following information:

• Your full name.
• Order number.
• Date the order was delivered.
• Product affected.
• Reason for the return or issue.
• Photographs or other supporting information, when applicable.

Please do not send a product back before receiving return instructions from our team.

11. Questions About a Return

If you are unsure whether an order qualifies for a return, contact us before shipping anything back. Our team can review the order details and explain the available options.