Frequently Asked Questions

Mile High Compounds is a family-owned and operated supplier focused on providing research compounds and laboratory materials with an emphasis on transparency, documentation, and consistent quality.

We publish Certificates of Analysis for our products and provide information designed to help qualified researchers evaluate the materials they purchase.

Mile High Compounds is based in Colorado. Orders are handled by our team and shipped through established carriers.

For questions about products, orders, payments, shipping, or anything else related to your purchase, contact our support team at support@mileshighcompounds.com .

Our support hours are:

• Monday–Friday: 9:00 AM – 6:00 PM MST
• Saturday: 9:00 AM – 12:00 PM MST
• Sunday: Closed

Holiday closures or schedule changes may be posted on the website.

Our catalog includes research-focused categories such as peptides, peptide blends, peptide capsules, bioregulators, sprays, and solvents.

Product availability can change as our catalog is updated. Please refer to the individual product listing for current specifications and availability.

No. Products sold through Mile High Compounds are intended strictly for legitimate laboratory research and other permitted research applications.

They are not intended for human consumption, human administration, veterinary use, diagnosis, treatment, or prevention of disease.

No. We do not provide medical advice, treatment recommendations, dosing instructions, administration instructions, or guidance regarding human or veterinary use.

Research teams should rely on their own qualified professionals, institutional protocols, applicable regulations, and appropriate laboratory procedures.

Product pages provide available information about the particular research material. Where applicable, specifications and supporting documentation can be reviewed alongside the product listing and COA information.

Yes. Mile High Compounds states that its products undergo independent testing. Testing is intended to provide additional analytical information about the identity, potency, and quality characteristics of the applicable lot.

A Certificate of Analysis, commonly called a COA, is a laboratory document containing analytical results associated with a particular product lot or batch.

Depending on the material and testing performed, a COA may include information such as identity, potency, purity, and other analytical results.

COAs are made available through our COA Library . Customers can use the library to review available documentation associated with the applicable product or lot.

Yes. Analytical documentation is associated with specific products and lots. When reviewing a COA, make sure the lot information corresponds to the material you are evaluating.

Materials that do not meet the applicable quality requirements should not be released for shipment. Our quality process is designed to prevent material that does not meet the applicable criteria from being supplied.

Browse the online catalog, select the products and quantities you require, add them to your cart, and proceed through checkout.

After completing checkout, you will receive an order confirmation with the information needed to proceed with your selected payment method.

Yes. After successfully submitting an order, an order confirmation is sent to the email address entered during checkout.

Please check your spam, junk, promotions, or other filtered folders if you do not immediately see it.

Contact support as soon as possible if you need to change an order. Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.

Email support@mileshighcompounds.com with your order information so our team can review the request.

Cancellation requests should be submitted as soon as possible. Orders that have already been paid, processed, or dispatched may be subject to the applicable cancellation and returns policy.

Available payment options include:

• Cash App
• Apple Pay
• Chime
• Zelle
• Bitcoin
• SEPA transfer for European orders
• Interac e-Transfer for Canadian orders

Availability may depend on your location and the payment option selected at checkout.

Yes. Eligible Bitcoin payments receive a 5% discount.

Please follow the Bitcoin payment instructions supplied with your order rather than using payment information obtained elsewhere.

First, place your order through the website. After checkout, review the thank-you page and order confirmation email for the payment instructions associated with your selected method.

Complete payment according to those instructions. Orders move into fulfillment after the required payment has been confirmed.

Check your order confirmation email, including your spam or junk folder. If you still cannot locate the instructions, contact support before sending payment.

Yes. Paid orders are eligible for same-day dispatch when placed and paid within the applicable processing window.

Our stated cutoff is before 3:00 PM MST Monday–Friday and before 12:00 PM MST on Saturdays.

Orders are fulfilled and shipped from our U.S. operations. Shipping origin may vary according to fulfillment requirements.

Yes. U.S. orders over $300 qualify for free shipping, subject to the current shipping terms displayed at checkout.

Standard and express shipping options may be available depending on destination and current carrier availability.

When tracking is available for your selected shipping method, tracking information is provided after your order has been dispatched.

Orders are packaged and shipped discreetly using appropriate shipping materials and trusted carriers.

Returns may be accepted in accordance with our current Returns & Refunds Policy. Eligibility depends on the condition of the product and the circumstances of the request.

For safety, quality-control, and product-integrity reasons, opened, used, altered, or otherwise compromised products may not qualify for return.

Contact our support team before sending anything back. Include your order number and a clear description of the reason for the return so the request can be reviewed.

Approved returns are handled according to the applicable Returns & Refunds Policy. Depending on the circumstances, an eligible return may be issued as store credit.

Research use only means the products are supplied for legitimate laboratory, analytical, educational, or other permitted research applications and are not sold as products for human or veterinary administration.

No. Our products are not intended or sold for self-experimentation, human consumption, human administration, or veterinary administration.

We do not provide human or veterinary administration protocols, dosing instructions, treatment plans, or medical recommendations.

Researchers are responsible for determining appropriate laboratory procedures and complying with all applicable institutional, regulatory, and legal requirements.

Yes. Customers are responsible for ensuring that their purchase, possession, transportation, storage, and use of any product is lawful in their jurisdiction and consistent with applicable institutional requirements.

First, verify that the email address entered during checkout was correct. Then check your spam, junk, promotions, and other filtered folders.

If you still cannot locate the confirmation, contact support@mileshighcompounds.com and provide the information you used when placing the order.

Tracking systems may take some time to register the first carrier scan after dispatch. If tracking has not updated after a reasonable period, contact our support team so we can review the shipment.

Contact support promptly and provide your order number along with photographs showing the condition of the package and its contents. Our team will review the situation and advise you on the next steps.

Do not use or alter the item. Contact our support team as soon as possible with your order number and details of what you received. We will review the order and help resolve the issue.