Returns & Refunds.
We keep our return process straightforward, transparent, and easy to understand.
Our Return Policy
Mile High Compounds accepts eligible return requests within 14 days of delivery.
To qualify, products must be unopened, unused, and in their original condition and packaging.
Return Eligibility
Products may be eligible for return when all of the following conditions are met:
Returns that do not meet these requirements may not be accepted.
How to Request a Return
Before sending anything back, contact our support team with your order information and the reason for your return request.
Email our team with your order number and return request.
Our team will review your request and provide return instructions when applicable.
Follow the return instructions provided by our support team.
Do not send a return to our address without first receiving return instructions from our support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error on our part or another circumstance specifically approved by our support team.
We recommend using a trackable shipping service when returning an item. Mile High Compounds cannot be responsible for packages lost or damaged while being returned to us.
Return Inspection
Once a returned package is received, it will be inspected to verify that the product meets the applicable return requirements.
Products must be unopened, unused, and in their original condition and packaging.
Store Credit
Approved returns are issued as store credit rather than a cash refund to the original payment method.
Once the return has been inspected and approved, our team will provide the applicable store credit according to the value of the approved returned merchandise.
Eligible approved returns are converted into credit for future purchases.
Damaged Orders
If your package arrives damaged, please contact our support team as soon as possible.
Include your order number and clear photographs showing the condition of the outer packaging and the affected product.
Keep the original packaging and shipping materials until our team has reviewed the issue and provided further instructions.
Incorrect or Missing Items
If you believe an item is missing from your order or you received an item different from what you ordered, please contact support so we can review the order.
Please provide your order number and a description of the issue. Photographs may be requested to help us resolve the matter efficiently.
Non-Returnable Items
The following circumstances generally do not qualify for a return:
Opened or used products.
Products returned after the 14-day return period.
Products that are damaged after delivery through customer handling.
Returns sent without prior authorization or return instructions.
Additional restrictions may apply where required by applicable law or based on the nature of a particular product.
Questions About Returns?
Our support team can help explain the return process, confirm whether an order may qualify, and provide return instructions when applicable.
Simple returns. Clear expectations.
We aim to make every return request straightforward, with clear requirements and responsive support.